Team Member

SUMMARY

  • Serve customers politely and efficiently
  • Prepare food products to the correct specification
  • Ensure dining areas, kitchen and equipment are clean and tidy

 

OPERATIONAL STANDARDS

  • Able to work on all workstations as required including
  • Prepare all products to the correct standards
  • Make sure all surfaces, equipment and utensils are cleaned and sanitized before, during and after use
  • Carry out cleaning of kitchen and dining areas.
  • Comply with all legal and company standards with regard to Health and Safety, fire safety, security and hygiene
  • Report all hazards and/or concerns immediately to the manager on duty

 

CUSTOMER SERVICE

  • Serve all customers efficiently and in a friendly manner, ensuring that food is hot, served quickly and neatly presented.
  • Provide all customers with accurate orders, including condiments as required for their meal
  • Keep the Dining Area free from litter and clean all surfaces regularly
  • Answer customer queries or promptly direct customer complaints to the manager
  • Recognise and act on individual customer needs e.g. parents with children, elderly and disabled customers